This is where Human Resources (HR) steps in, offering a symbiotic relationship that ensures both clinical excellence and employment compliance. 

The Role of HR in Supporting Clinical Managers  

Expert Guidance: CMs are highly skilled clinicians, but they may lack experience in employment practices. Clients, often accidental employers, rely on HR for expert advice. HR professionals are there to guide CMs through the intricacies of employment, ensuring that all legal and procedural requirements are met.  

Recruitment Planning: When a client begins their journey as an employer, it is crucial to discuss and plan for current and future recruitment needs. Whether a client is discharged from the hospital, transitions from using an agency to direct employment, or as a new client altogether, HR is there to assist. This includes providing costings for different recruitment scenarios and developing a comprehensive recruitment plan.  

Staffing Solutions: HR brings extensive experience in managing staffing levels and finding solutions that work. Whether the path involves directly recruited staff or agency workers, HR can assist with creating job adverts, developing job descriptions, shift patterns, rotas and onboarding new employees.  

Training and Development: Building a competent staff team requires careful planning of training needs. HR plays a pivotal role in mapping out these needs, ensuring that staff are well-prepared to meet the client’s requirements. CMs interpret the client’s and family’s needs, making professional recommendations as the line manager, while HR supports these efforts with structured training programs.  

Employment Documentation: HR can liaise with the Court of Protection (COP) deputy or other identified employers to ensure all employment documentation is in order. This is particularly important for CMs who are new to this aspect of their professional development. HR provides training and support to ensure compliance with legislative policies and procedures.  

Proactive and Reactive HR Support  

System Reminders: HR can offer reminders to follow established systems and procedures, ensuring that nothing falls through the cracks. This proactive approach helps maintain smooth operations and compliance.  

Liaison with Staff: HR is also there to reactively liaise with staff on various issues, including TUPE (Transfer of Undertakings Protection of Employment), redundancy, and disciplinary investigations. By triaging these matters, HR ensures that the CM, employer, and insurer are all consulted and informed.  

Tailored HR Solutions  

For those without an in-house HR facility, external HR services can offer tailored packages or ad-hoc advice. This flexibility ensures that all clients, regardless of their size or resources, have access to the expert HR support they need.  

In conclusion, the partnership between HR and CMs is essential for navigating the complexities of employment in the healthcare sector. By leveraging HR’s expertise, CMs can focus on their clinical responsibilities, confident that their employment practices are in capable hands. This symbiotic relationship not only enhances the quality of care but also ensures a compliant and well-managed workforce.  

Why should you outsource your human resources requirements to CCM HR?  

Outsourcing human resources (HR) can offer numerous benefits to organisations, particularly small to mid-sized companies that may not have the resources to maintain a full-scale HR department. Here are some reasons why outsourcing HR can be advantageous:  

1. Cost Efficiency 

• Reduced Overhead: Outsourcing HR functions can significantly reduce the cost of hiring, training, and maintaining an in-house HR team. This includes savings on salaries, benefits, and office space.  

• Scalability: Outsourcing allows companies to scale their HR services up or down based on their current needs without the commitment of long-term contracts or employee costs. CCM HR will create a bespoke package around your teams needs, there is not a one size fits all with HR!  

2. Access to Expertise 

• Specialized Knowledge: CCM HR specialise in areas like compliance, benefits management, and employee relations. We bring expertise that might be difficult or expensive to develop internally.  

• Regulatory Compliance: Keeping up with employment laws, tax regulations, clinical legislation and other legal requirements can be complex. CCM HR stay up to date with these changes, reducing the risk of non-compliance.  

3. Focus on Core Business 

• Strategic Focus: By outsourcing administrative HR tasks (like payroll, benefits management, and recruitment), companies can focus on their core business activities and strategic goals and let CCM HR remove all of your HR headaches!  

• Improved Efficiency: CCM HR can streamline HR processes, reducing the time and effort spent on routine tasks, which allows internal resources to focus on more critical business activities.  

4. Enhanced Employee Experience 

• Better HR Services: CCM HR provide a higher level of service in areas such as onboarding, employee training, and benefits administration, which can lead to higher employee satisfaction and retention.  

• Technology and Tools: CCM HR have access to the latest HR technologies and tools, which can improve the employee experience and make HR processes more efficient.  

5. Risk Management 

• Liability Reduction: Outsourcing HR functions to CCM HR can help mitigate risks associated with employee lawsuits, data breaches, or non-compliance with employment laws. CCM HR  are experts in managing these risks.  

• Consistent Policies: CCM HR can ensure that company policies are consistently applied, reducing the likelihood of disputes and misunderstandings.  

6. Flexibility and Adaptability 

• Adapting to Change: CCM HR provide flexibility in managing changes in the workforce, such as scaling up or down quickly in response to market demands.  

• Support for Growth: As a company grows, its HR needs become more complex. Outsourcing can provide the necessary support without the need for a large in-house team.  

7. Access to Broader Talent Pools 

• Recruitment Efficiency: Outsourcing recruitment processes to CCM HR can provide access to a wider talent pool and more sophisticated recruitment methods, leading to better hires.  

8. Improved Employee Retention 

• Competitive Benefits: CCM HR can often negotiate better deals for employee benefits, making a company more attractive to current and potential employees.  

10. Focus on Strategic HR 

• Enhanced Strategy Development: With routine HR tasks handled by CCM HR,  in-house HR can focus on strategic initiatives like talent development, succession planning, and organisational culture.